Privacy Policy
Last updated: June 2026. Sight Support and Social Hub is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Sight Support and Social Hub is a Scottish charitable organisation, Scottish Charity Registration Number SC016947, with its registered address at Thomas Herd House, 10-12 Ward Road, Dundee DD1 1LX. We are the data controller for any personal information you provide to us. You can contact us at office@ssshub.org.uk or by calling +44 (0) 1382 227 101.
What Information We Collect
We collect personal information when you: complete our contact form or membership application; make a donation; register for activities or events; subscribe to our newsletter; or contact us directly by phone or email.
The types of personal data we may collect include: your name, postal address, email address, telephone number, information about your sight condition (where relevant to providing our services), and payment details (which are processed securely by third-party payment providers and are never stored by us directly).
How We Use Your Information
We use your personal information to: respond to your enquiries; administer your membership and arrange activity bookings; arrange transport support; send our newsletter and service updates (with your consent); process donations; manage our fundraising activities; and comply with our legal and regulatory obligations as a Scottish charity.
Legal Basis for Processing
We rely on the following legal bases under UK GDPR: Consent — when you have explicitly opted in to receiving marketing or newsletter communications; Legitimate Interests — to provide membership services, manage activities, and communicate about our work; Legal Obligation — where we are required to process your data by law; and Performance of a Contract — to fulfil our membership or service agreement with you.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who support our work (such as our website hosting provider and payment processors), all of whom are contractually bound to keep your data confidential and use it only for the purposes we specify. We may also share information with statutory bodies, regulators, or law enforcement where required by law.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Membership and activity records are typically retained for 7 years after membership ends, in line with HMRC guidance for Gift Aid. Enquiry and contact records are held for up to 2 years. We will delete or anonymise data when it is no longer needed.
Your Rights
Under UK GDPR, you have the right to: access a copy of your personal data; correct inaccurate or incomplete data; request the deletion of your data (‘right to be forgotten’); object to or restrict certain processing; receive your data in a portable format; and withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at office@ssshub.org.uk. We will respond within one calendar month.
Cookies
Our website uses essential cookies to function correctly, and may use analytics or preference cookies to improve your experience. A cookie banner is displayed when you first visit to allow you to manage your preferences. You can also manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the website functions.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter. If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Contact Us
For any questions about this privacy policy or your personal data, please contact us at: office@ssshub.org.uk — or write to us at Thomas Herd House, 10-12 Ward Road, Dundee DD1 1LX. This policy may be updated from time to time; the date at the top of this page will always reflect the most recent version.
